Online Safety Act 2021
88Removal notice given to the provider of a social media service, relevant electronic service or designated internet service
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88 Removal notice given to the provider of a social media service, relevant electronic service or designated internet service
(1) If: (a) material is, or has been, provided on: (i) a social media service; or (ii) a relevant electronic service; or (iii) a designated internet service; and (b) the Commissioner is satisfied that the material is or was cyber‑abuse material targeted at an Australian adult; and (c) the material was the subject of a complaint that was made to the provider of the service; and (d) if such a complaint was made—the material was not removed from the service within: (i) 48 hours after the complaint was made; or (ii) such longer period as the Commissioner allows; and (e) a complaint has been made to the Commissioner under section 36 about the material; the Commissioner may give the provider of the service a written notice, to be known as a removal notice, requiring the provider to: (f) take all reasonable steps to ensure the removal of the material from the service; and (g) do so within: (i) 24 hours after the notice was given to the provider; or (ii) such longer period as the Commissioner allows. (2) So far as is reasonably practicable, the material must be identified in the removal notice in a way that is sufficient to enable the provider of the service to comply with the notice. Notice of refusal to give a removal notice (3) If the Commissioner decides to refuse to give a removal notice under subsection (1), the Commissioner must give written notice of the refusal to the person who made the complaint to the Commissioner under section 36.