Ombudsman Act 2009
66Ombudsman to assess and decide how to deal with complaint
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66 Ombudsman to assess and decide how to deal with complaint (1) The Ombudsman must assess a police complaint (whether made to the Ombudsman or a notified police complaint) and decide how to deal with it, or to decline to deal with it, under this Part. (2) The Ombudsman must decide: (a) under section 67, to decline to deal with the complaint; or (b) under section 69, to deal with the complaint by conciliation; or (c) under section 78, to deal with the complaint by the police complaints resolution process; or
Ombudsman Act 2009 32 (d) under section 80, to deal with the complaint by investigation by a Professional Standards Command member for which: (i) the Commissioner reports to the other parties to the (ii) the Ombudsman reports to the parties to the complaint; or (e) under section 86, to deal with the complaint by an Ombudsman investigation. (3) The Ombudsman must make the decision as soon as practicable after: (a) for a notified police complaint – receipt of the notice under section 65(2); or (b) for a police complaint made to the Ombudsman – the complaint is made. (4) For subsection (1), the Ombudsman may: (a) make the inquiries the Ombudsman considers appropriate; or (b) ask the officer in charge of the Professional Standards Command to make the inquiries the Ombudsman considers appropriate.