48Conduct of investigation

48 Conduct of investigation (1) The Ombudsman must complete the investigation as soon as practicable after: (a) for an investigation conducted on a complaint – giving notice of intention to conduct the investigation under section 47; or (b) for an investigation conducted on the Ombudsman's own initiative – deciding to conduct the investigation; or (c) for an investigation conducted on a parliamentary reference – the reference is made.

Ombudsman Act 2009 23 (2) However, if a person has a review right in relation to the administrative action, the Ombudsman may decide not to start the investigation until satisfied the right cannot or will not be exercised or sought or, if it has been exercised or sought, the proceeding for it has ended.