Ombudsman Act 1978
20AOmbudsman may make preliminary inquiries
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20A Ombudsman may make preliminary inquiries
[Section 20A Inserted by No. 33 of 2005, s. 10, Applied:11 Jul 2005]
(1) [Section 20A Subsection (1) amended by No. 33 of 2023, s. 23, Applied:27 Nov 2023] The Ombudsman may make any preliminary inquiries that he or she considers necessary for the purpose of ascertaining if an investigation should be carried out on the Ombudsman's own motion or a complaint should be investigated.
(2) A principal officer is to provide the Ombudsman with any reasonable assistance necessary to enable the Ombudsman to make any preliminary inquiries under subsection (1) .
(3) If the Ombudsman has made preliminary inquiries under subsection (1) , the Ombudsman may resolve the complaint without the complaint being investigated if, having regard to the nature and seriousness of the complaint, the Ombudsman believes the complaint may be resolved expeditiously.