21AZInquiries

21AZ Inquiries

The National Student Ombudsman may obtain such information, and make such inquiries, as the National Student Ombudsman thinks fit for the purposes of: (a) determining whether the National Student Ombudsman is authorised to deal with a complaint or to conduct an investigation under this Part; or (b) determining whether, and how, to deal with a complaint under this Part; or (c) determining whether to conduct an investigation on the National Student Ombudsman’s own initiative under this Part; or (d) dealing with a complaint, or conducting an investigation, under this Part; or (e) considering whether a higher education provider has taken adequate and appropriate action in respect of any recommendations: (i) made to the higher education provider under section 21AL; or (ii) included in a report given to the higher education provider under section 21AV.