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Ombudsman Act 1976
21ARConducting a restorative engagement process
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#### 21AR Conducting a restorative engagement process
(1) The National Student Ombudsman may conduct a restorative engagement process in relation to a complaint made under this Part about an action taken by a higher education provider.
> Note: The National Student Ombudsman must have the complainant’s agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections 21AG(2) and (3)).
(2) A person’s participation in a restorative engagement process is voluntary.