21AKReferral to the subject of the complaint

#### 21AK Referral to the subject of the complaint The National Student Ombudsman may refer a complaint made under this Part about action taken by a higher education provider to the provider and request the provider: (a) to investigate the complaint; and (b) to report to the National Student Ombudsman on the outcome of the investigation and any action that the provider proposes to take as a result, before the end of the period specified in the request. > Note: The National Student Ombudsman must have the complainant’s agreement to act under this section (see subsection 21AG(2)).