20ZRDeciding not to investigate complaints

20ZR Deciding not to investigate complaints

The VET Student Loans Ombudsman may decide not to investigate, or not to further investigate, a complaint with respect to an action by a VET student loan scheme provider if he or she is of the opinion that: (a) the complaint is frivolous or vexatious, or was not made in good faith; or (b) the complainant does not have a sufficient interest in the subject matter of the complaint; or (c) an investigation, or further investigation, of the action is not warranted having regard to all the circumstances; or (d) the complainant has not yet raised the subject matter of the complaint with the VET student loan scheme provider; or (e) the action came to the complainant’s knowledge more than 3 years before the complaint was made; or (f) the complainant has, or had, a right to cause the action to be reviewed by a court or by a tribunal constituted by or under an enactment but has not exercised that right.