20ZGReports of the Private Health Insurance Ombudsman

#### 20ZG Reports of the Private Health Insurance Ombudsman Annual reports (1) As soon as practicable after the end of each financial year, the Private Health Insurance Ombudsman must give an annual report to the Minister, for presentation to the Parliament, on the operations of the Private Health Insurance Ombudsman during the financial year. Additional reports (2) The Private Health Insurance Ombudsman may, from time to time, give the Minister, for presentation to the Parliament, a report: (a) on the operations of the Private Health Insurance Ombudsman during a part of a year; or (b) in relation to any matter relating to, or arising in connection with, the exercise of the powers, or the performance of the functions, of the Private Health Insurance Ombudsman. (3) Subsections (1) and (2) do not affect the powers and duties of the Private Health Insurance Ombudsman under paragraph 20D(c) or (g) or section 20R or 20V. Tabling and inclusion in other reports (4) If the Private Health Insurance Ombudsman gives a report to the Minister under subsection (1) or (2), the Minister must cause the report to be laid before each House of the Parliament within 15 sitting days of that House after the Minister receives the report. (5) A report relating to the operations of the Private Health Insurance Ombudsman during a period may be included in a report under: (a) section 19; or (b) section 46 of the Public Governance, Performance and Accountability Act 2013; relating to the operations of the Ombudsman during that period. Content of report (6) A report relating to the operations of the Private Health Insurance Ombudsman during a period must include the following: (a) the number and nature of complaints received under section 20E; (b) the outcomes of any actions taken, recommendations made or investigations conducted in relation to such complaints; (c) the outcomes in relation to complaints referred to another body under section 20L; (ca) a summary of the exercise of powers during the period by the Private Health Insurance Ombudsman under section 20SA; (d) the number and nature of investigations (if any) conducted by the Private Health Insurance Ombudsman under section 20T; (e) the outcomes of investigations conducted under section 20T.