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Section 20P - Ombudsman Act 1976 - Investigation of complaint — Zoe

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Ombudsman Act 1976

20PInvestigation of complaint

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#### 20P Investigation of complaint The Private Health Insurance Ombudsman may investigate a complaint if: (a) the complaint is not resolved to the complainant’s satisfaction by mediation under Division 5; or (b) the Private Health Insurance Ombudsman is not satisfied with the outcome of a referral under Subdivision C. > Note: The Private Health Insurance Ombudsman must have the complainant’s agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections 20J(2) and (3)).

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