CTHIn ForceAct
Ombudsman Act 1976
20LReferral to other bodies
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#### 20L Referral to other bodies
(1) If, in the Private Health Insurance Ombudsman’s opinion, a complaint raises a matter that could be dealt with more effectively or conveniently by another body, the Private Health Insurance Ombudsman must, subject to this section, refer the matter to that body.
(2) The Private Health Insurance Ombudsman must not refer the matter to the other body unless the complainant agrees to the referral.
(3) The Private Health Insurance Ombudsman must not refer the matter to the other body if the complainant withdraws the complaint.
(4) If the Private Health Insurance Ombudsman refers the matter to the other body, the Private Health Insurance Ombudsman must:
(a) tell the complainant of the matter’s referral; and
(b) give the other body any information or documents that relate to the complaint and that are in the Private Health Insurance Ombudsman’s possession or under his or her control.