CTHIn ForceAct
Ombudsman Act 1976
20EWho may make a complaint
Start here
Get a plain-English read of 20E
Turn the raw legal text into a practical explanation grounded in Ombudsman Act 1976.
20E Who may make a complaint
(1) A complaint may be made to the Private Health Insurance Ombudsman by any of the following: (a) a person who is, or was at the time of the incident to which the complaint relates, insured or seeking to be insured under a private health insurance policy; (b) a private health insurer; (c) a health care provider; (d) a private health insurance broker.
Note: Section 7 also deals with making complaints. For the application of section 7 to the Private Health Insurance Ombudsman, see section 20ZK.
(2) A complaint may be made by a person on behalf of a person mentioned in subsection (1).