19XReports of the Postal Industry Ombudsman

#### 19X Reports of the Postal Industry Ombudsman Annual reports (1) As soon as practicable after the end of each financial year, the Postal Industry Ombudsman must give an annual report to the Minister, for presentation to the Parliament, on the operations of the Postal Industry Ombudsman during the financial year. Additional reports (2) The Postal Industry Ombudsman may, from time to time, give the Minister, for presentation to the Parliament, a report: (a) on the operations of the Postal Industry Ombudsman during a part of a year; or (b) in relation to any matter relating to, or arising in connection with, the exercise of the powers, or the performance of the functions, of the Postal Industry Ombudsman. (3) Subsections (1) and (2) do not affect the powers and duties of the Postal Industry Ombudsman under section 19V or 19W. Tabling and inclusion in other reports (4) If the Postal Industry Ombudsman gives a report to the Minister under subsection (1) or (2), the Minister must cause the report to be laid before each House of the Parliament within 15 sitting days of that House after the Minister receives the report. (5) A report relating to the operations of the Postal Industry Ombudsman during a period may be included in a report under: (a) section 19; or (b) section 46 of the Public Governance, Performance and Accountability Act 2013; relating to the operations of the Ombudsman during that period. Content of report (6) A report relating to the operations of the Postal Industry Ombudsman during a period must: (a) set out the number of complaints received by the Postal Industry Ombudsman under this Part during that period; and (b) if the Postal Industry Ombudsman has investigated action under paragraph 19M(2)(a)—set out: (i) the number of such investigations started during that period; and (ii) the number of such investigations completed during that period; and (c) if the Postal Industry Ombudsman has investigated action under paragraph 19M(2)(b)—set out: (i) the number of such investigations started during that period; and (ii) the number of such investigations completed during that period; and (d) include details of the circumstances and number of occasions where the Postal Industry Ombudsman has made a requirement of a person under section 9 (as that section applies because of sections 19R and 19S) during that period; and (e) include details of the circumstances and number of occasions where the holder of the office of Postal Industry Ombudsman has decided under subsection 19N(3) to deal with, or to continue to deal with, a complaint or part of a complaint in his or her capacity as the holder of the office of Commonwealth Ombudsman during that period; and (f) include details of recommendations made during that period in reports under section 19V; and (g) include statistical information about actions taken during that period as a result of such recommendations.