19QDiscretion not to investigate certain complaints

#### 19Q Discretion not to investigate certain complaints (1) This section applies if: (a) a complaint has been made to the Postal Industry Ombudsman with respect to action taken by Australia Post or by a registered PPO; and (b) in the opinion of the Postal Industry Ombudsman: (i) the complaint is frivolous or vexatious or was not made in good faith; or (ii) the complainant does not have a sufficient interest in the subject matter of the complaint; or (iii) an investigation, or further investigation, of the action is not warranted having regard to all the circumstances. (2) The Postal Industry Ombudsman may, in his or her discretion: (a) decide not to investigate the action; or (b) if he or she has started to investigate the action—decide not to investigate the action further.