19PDiscretion to refer complaint to another statutory office‑holder

#### 19P Discretion to refer complaint to another statutory office‑holder (1) This section applies if: (a) Australia Post or a registered PPO has taken action; and (b) before or after starting to investigate that action under paragraph 19M(2)(a), the Postal Industry Ombudsman becomes of the opinion that: (i) a statutory office‑holder (other than the Postal Industry Ombudsman or the Commonwealth Ombudsman) has the function of investigating, reviewing or enquiring into action of that kind; and (ii) the action could be more conveniently or effectively dealt with by that statutory office‑holder. (2) The Postal Industry Ombudsman may decide not to investigate the action, or not to investigate the action further, as the case may be, and, if the Postal Industry Ombudsman so decides, he or she must transfer the complaint to that other statutory office‑holder. (3) If the Postal Industry Ombudsman transfers a complaint under subsection (2), the Postal Industry Ombudsman must, as soon as is reasonably practicable: (a) give notice of the transfer, in writing, to the complainant; and (b) give to the other statutory office‑holder any information or documents that relate to the complaint and are in the possession or under the control of the Postal Industry Ombudsman. (4) In this section: > statutory office‑holder means a person who holds any office or appointment under a law of the Commonwealth, or under a law of a State or Territory.