19MFunctions of Postal Industry Ombudsman

#### 19M Functions of Postal Industry Ombudsman (1) The functions of the Postal Industry Ombudsman are to investigate complaints made to him or her under this Act and to perform such other functions as are conferred on him or her by: (a) this Act or the regulations; or (b) another Act or regulations made under another Act. (2) Subject to this Act, the Postal Industry Ombudsman: (a) is to investigate action that he or she is authorised by this Act to investigate and in respect of which a complaint has been made to him or her (other than a complaint excluded by subsection (4)); and (b) may, on his or her own initiative, investigate action that he or she is authorised by this Act to investigate. (3) The Postal Industry Ombudsman is authorised by this Act to investigate action taken by: (a) Australia Post; or (b) a registered PPO; with respect to the provision of a postal or similar service. (4) A complaint is excluded by this subsection if: (a) the complaint was made by Australia Post in respect of action taken by a registered PPO; or (b) the complaint was made by a registered PPO in respect of action taken by Australia Post or another registered PPO; or (c) the complaint was made more than 12 months after the action was taken. (5) Paragraph (2)(b) applies only if the Postal Industry Ombudsman starts the investigation no later than 12 months after the action was taken.