35EReferral of online complaints about public authorities

#### 35E Referral of online complaints about public authorities 35E Referral of online complaints about public authorities > > (1) If the Ombudsman receives an online complaint that appears to relate to the conduct of a public authority, the Ombudsman is required to refer the complaint to the public authority. > > > (2) The Ombudsman is not required to refer an online complaint under subsection (1) if the Ombudsman is otherwise required to deal with the complaint under this Act or any other Act. > > > (3) This section does not apply to— > > > > > (a) a complaint that may be dealt with under a complaint referral arrangement under section 42, or > > > > > (b) a matter that may be dealt with under an arrangement between the Ombudsman and the President of the Civil and Administrative Tribunal under section 35D. > > > (4) In this section, online complaint means a complaint (however described) that is made about a public authority through an online system approved by the Minister that enables members of the public to lodge complaints about public authorities online. > > **s 35E:** Ins 2017 No 63, Sch 1.13 \[5\].