25AReview of complaints handling systems

#### 25A Review of complaints handling systems 25A Review of complaints handling systems > > (1) The Ombudsman may review the systems of a public authority for handling complaints. > > > (2) The Ombudsman may, in carrying out the review, require the head of the public authority to provide information about the systems, including the operation of the systems. > > > (3) The Ombudsman may— > > > > > (a) report on issues relating to the systems, and > > > > > (b) review the policies and performance of the public authority in relation to handling complaints, and > > > > > (c) make recommendations the Ombudsman considers appropriate. > > > (4) A copy of a report containing recommendations— > > > > > (a) must be given to the relevant Minister in relation to the public authority, and > > > > > (b) may be given to another person or body the Ombudsman considers appropriate. > > **s 25A:** Ins 1998 No 148, Sch 1 \[1\]. Am 1998 No 158, Sch 2.23; 2000 No 93, Sch 1.13 \[2\]; 2003 No 90, Sch 1 \[1\]–\[3\]; 2009 No 96, Sch 15 \[2\]; 2010 No 9, Sch 3.4; 2010 No 67, Sch 2.5; 2010 No 97, Sch 2.23; 2011 No 4, Sch 2.25; 2011 No 70, Sch 2.11; 2014 No 33, Sch 3.21 \[7\]; 2015 No 29, Sch 5 \[1\]; 2015 No 58, Sch 3.66 \[2\]; 2018 No 33, Sch 5.12 \[1\] \[2\]. Rep 2019 No 25, Sch 5.27\[1\]. Ins 2022 No 39, Sch 1\[11\]. > > **s 25AAA:** Ins 2015 No 29, Sch 5 \[2\]. Rep 2019 No 25, Sch 5.27\[1\].