25AReview of complaints handling systems

25A Review of complaints handling systems

25A Review of complaints handling systems

(1) The Ombudsman may review the systems of a public authority for handling complaints.

(2) The Ombudsman may, in carrying out the review, require the head of the public authority to provide information about the systems, including the operation of the systems.

(3) The Ombudsman may—

(a) report on issues relating to the systems, and

(b) review the policies and performance of the public authority in relation to handling complaints, and

(c) make recommendations the Ombudsman considers appropriate.

(4) A copy of a report containing recommendations—

(a) must be given to the relevant Minister in relation to the public authority, and

(b) may be given to another person or body the Ombudsman considers appropriate.

s 25A: Ins 1998 No 148, Sch 1 [1]. Am 1998 No 158, Sch 2.23; 2000 No 93, Sch 1.13 [2]; 2003 No 90, Sch 1 [1]–[3]; 2009 No 96, Sch 15 [2]; 2010 No 9, Sch 3.4; 2010 No 67, Sch 2.5; 2010 No 97, Sch 2.23; 2011 No 4, Sch 2.25; 2011 No 70, Sch 2.11; 2014 No 33, Sch 3.21 [7]; 2015 No 29, Sch 5 [1]; 2015 No 58, Sch 3.66 [2]; 2018 No 33, Sch 5.12 [1] [2]. Rep 2019 No 25, Sch 5.27[1]. Ins 2022 No 39, Sch 1[11].

s 25AAA: Ins 2015 No 29, Sch 5 [2]. Rep 2019 No 25, Sch 5.27[1].