12AReferral of complaints about public authorities for investigation

#### 12A Referral of complaints about public authorities for investigation 12A Referral of complaints about public authorities for investigation > > (1) The Ombudsman may, if the Ombudsman considers it appropriate, refer a complaint about the conduct of a public authority to the public authority for investigation. > > > (2) The public authority must report to the Ombudsman on the outcome of the referral. > > > (3) The Ombudsman may, when referring the complaint to the public authority, make recommendations on whether, and in what way, the public authority may investigate or otherwise deal with the complaint. > > > (4) The Ombudsman may monitor the progress of the public authority’s investigation of the complaint. > > > (5) The public authority must, on the request of the Ombudsman, provide documents and other information relating to the complaint. > > > (6) The Ombudsman may, if the Ombudsman considers it appropriate, also continue to deal with the complaint. > > > (7) In this section— > > > > complaint includes part of a complaint. > > **s 12A:** Ins 2022 No 39, Sch 1\[5\].