13DReview of complaint practices and procedures of an authority 40

13D Review of complaint practices and procedures of an authority 40 Part IIIAC—Alternative dispute resolution of complaints 41 13E Definition 41 13F Application of Part 41 13G Alternative dispute resolution of complaints 41 13H Outcome of alternative dispute resolution 43 Part IV—Investigations 45 Division 1—Complaints generally 45 14 Making a complaint 45 15 How the Ombudsman is to deal with certain complaints 46 15A Ombudsman may refuse to deal with certain complaints 48 15B Investigation of complaints 49 Division 1A—Public interest complaints 50 15C Ombudsman must investigate public interest complaints 50 15D Ombudsman must refuse to investigate certain public interest complaints 51 15E Ombudsman may refuse to investigate certain public interest complaints 52 15F Person who made public interest complaint to be informed of refusal to investigate 54 Division 2—Parliamentary complaints 54 16 Investigations referred by Parliament 54 Division 2A—Own motion investigations 55 16A Ombudsman may conduct own motion investigation 55 Division 2B—Referred complaints and matters 57 16B What are referred complaints and referred matters? 57 16C Dealing with referred complaints 58 16D Dealing with referred matters 59 Division 2C—Mandatory notifications by the Ombudsman 59 16E Notification to IBAC 59 16F Notification to Integrity Oversight Victoria 61 16G Notification to Information Commissioner 62 Division 2D—Referrals by the Ombudsman 63 16H Application of Division 63 16I Ombudsman may refer complaints 63 16IA Ombudsman may refer a complaint to an authority 64 16J Notice of referral 64 16K Consultation prior to referral 65 Division 3—Conduct of investigations 65 17 Procedure relating to investigations 65 18 Witness summons 71 18A Service of witness summons 73 18B Variation or revocation of witness summons 75 18C Supreme Court may order service by other means 76 18D Ombudsman to report to Integrity Oversight Victoria on issue of witness summons 77 18E Witness summons directed to person under 16 years 77 18F Power to take evidence on oath or affirmation 77 18G Offence to fail to comply with a witness summons 78 18H Offence to fail to take oath, make affirmation or answer question 78 18I Failure to comply with witness summons 79 18J Ombudsman may take statutory declaration 79 18K Privileges in relation to witness summons and investigations 79 18L Offence for employers to take detrimental action against employees 81 18M Legal advice and representation 81 18N Advance notice for voluntary appearances 84 18O Voluntary appearance of person under age of 16 years but of or over 10 years 84 18P Further provisions relating to appearances 86 18Q Audio or video recording of compulsory appearances 90 18R Protection of legal practitioners and witnesses at compulsory appearances 91 18S Service of documents 91 19 Deliberations of Ministers and Parliamentary committees not to be disclosed 92 19A Cabinet information not to be disclosed—relevant public interest complaints 93 19B Deliberations of Parliamentary Committees not to be disclosed—relevant public interest complaints 93 19C Conclusive certificates 94 19D Disclosure of information subject to legal professional privilege or client legal privilege—relevant public interest complaints 94 20 Disclosing or taking advantage of information—transitional provision 95 20A Communication of information to Commonwealth and State Ombudsmen 96 21 Entry of premises 98 22 Obstruction 98 22A Act applies equally to attendance in person or by audio or audio visual link 99 Division 4—Action on completion of investigations 100 23 Procedure on completion of investigation 100 23A Report on investigation—relevant public interest complaints about members of Parliament 105 24 Complainant or person who made relevant public interest complaint to be informed of result of investigation 105 Part IVA—Budget, annual plan and performance audit 107 24A Budget 107 24B Annual plan 107 24C Transmission of annual plan to Parliament 108 24D Independent performance audit 109 24E Report of independent performance auditor 111 Part V—Annual and other reports 114