13DReview of complaint practices and procedures of an authority 40

13D Review of complaint practices and procedures of an authority 40

Part IIIAC—Alternative dispute resolution of complaints 41

13E Definition 41

13F Application of Part 41

13G Alternative dispute resolution of complaints 41

13H Outcome of alternative dispute resolution 43

Part IV—Investigations 45

Division 1—Complaints generally 45

14 Making a complaint 45

15 How the Ombudsman is to deal with certain complaints 46

15A Ombudsman may refuse to deal with certain complaints 48

15B Investigation of complaints 49

Division 1A—Public interest complaints 50

15C Ombudsman must investigate public interest complaints 50

15D Ombudsman must refuse to investigate certain public interest complaints 51

15E Ombudsman may refuse to investigate certain public interest complaints 52

15F Person who made public interest complaint to be informed of refusal to investigate 54

Division 2—Parliamentary complaints 54

16 Investigations referred by Parliament 54

Division 2A—Own motion investigations 55

16A Ombudsman may conduct own motion investigation 55

Division 2B—Referred complaints and matters 57

16B What are referred complaints and referred matters? 57

16C Dealing with referred complaints 58

16D Dealing with referred matters 59

Division 2C—Mandatory notifications by the Ombudsman 59

16E Notification to IBAC 59

16F Notification to Integrity Oversight Victoria 61

16G Notification to Information Commissioner 62

Division 2D—Referrals by the Ombudsman 63

16H Application of Division 63

16I Ombudsman may refer complaints 63

16IA Ombudsman may refer a complaint to an authority 64

16J Notice of referral 64

16K Consultation prior to referral 65

Division 3—Conduct of investigations 65

17 Procedure relating to investigations 65

18 Witness summons 71

18A Service of witness summons 73

18B Variation or revocation of witness summons 75

18C Supreme Court may order service by other means 76

18D Ombudsman to report to Integrity Oversight Victoria on issue of witness summons 77

18E Witness summons directed to person under 16 years 77

18F Power to take evidence on oath or affirmation 77