61Investigation of complaints

61 Investigation of complaints

(1)  Subject to section 59 , the Administrator, as soon as is reasonably practicable after receiving a complaint, must make inquiries and take any other action the Administrator considers necessary to investigate the matter.

(2)  Before considering a complaint, the Administrator may require the complainant to demonstrate to the Administrator that –

(a) the complaint has been brought to the attention of, and considered by, the person mentioned in section 59(1) ; and

(b) a satisfactory resolution of the complaint could not be achieved.