30CIncentives not to be withheld or refused if investor fails or refuses to accept other services provided by approved participant

30C Incentives not to be withheld or refused if investor fails or refuses to accept other services provided by approved participant

(1) This regulation applies if: (a) an approved participant is required to pass on an incentive to an investor; and (b) the contractual arrangement concerned is expressed to be subject to a term that the investor must use a tenancy management service (or any similar, or other, service) that is provided by the approved participant or another person specified by the approved participant; and (c) the investor fails, or refuses, to use the service. (2) The approved participant: (a) must comply with the requirement mentioned in paragraph (1)(a) as if the term were not included in the contractual arrangement; and (b) must not terminate the contractual arrangement only because the investor fails, or refuses, to use the service.