30CIncentives not to be withheld or refused if investor fails or refuses to accept other services provided by approved participant

#### 30C Incentives not to be withheld or refused if investor fails or refuses to accept other services provided by approved participant (1) This regulation applies if: (a) an approved participant is required to pass on an incentive to an investor; and (b) the contractual arrangement concerned is expressed to be subject to a term that the investor must use a tenancy management service (or any similar, or other, service) that is provided by the approved participant or another person specified by the approved participant; and (c) the investor fails, or refuses, to use the service. (2) The approved participant: (a) must comply with the requirement mentioned in paragraph (1)(a) as if the term were not included in the contractual arrangement; and (b) must not terminate the contractual arrangement only because the investor fails, or refuses, to use the service.