22BDApproved participants code of conduct

#### 22BD Approved participants code of conduct (1) The approved participants code of conduct is set out in subsection (2). (2) The approved participant for an approved rental dwelling: (a) must comply with legal obligations relating to investors in a timely manner; and (b) must comply with the law of the Commonwealth and the States and Territories in relation to dealings with investors and tenants; and (c) must lodge an annual Statement of Compliance in relation to the dwelling; and (d) must respond to a communication from an investor within 30 days, unless the approved participant has a reasonable excuse; and (e) must have an internal or external dispute resolution mechanism for use by investors; and (f) must not enforce, seek to enforce or threaten to enforce an unfair contract; and (g) must not make a misrepresentation to an investor; and (h) must not engage in misleading or deceptive conduct in relation to an investor; and (i) must not threaten or coerce an investor to take an action the investor is not required to take under contract; and (j) must not prevent an investor from entering into a contract with a suitably qualified and experienced person in relation to the dwelling; and (k) must not threaten to take action that would result in an investor not receiving incentive to which the investor is entitled under law; and (l) must not require an investor to enter into a contract with another person in relation to the dwelling, unless the contract relates to a property management service provider and the approved participant is able to ensure that the provider: (i) complies with the contract between the provider and the investor; and (ii) complies with legal obligations relating to the investor in a timely manner; and (iii) complies with the laws of the Commonwealth and the States and Territories in relation to dealings with investors and tenants; and (iv) does not enforce, seek to enforce or threaten to enforce an unfair contract with an investor; and (v) does not make a misrepresentation to an investor; and (vi) does not engage in misleading or deceptive conduct in relation to an investor; and (vii) does not threaten or coerce an investor to take action the investor is not required to take under contract; and (m) if the approved participant requires the investor to enter into a contract as mentioned in paragraph (l)—ensures that the property management service provider acts in accordance with subparagraphs (l)(i) to (vii).