56General principles guiding provision of direct personal responses

56  General principles guiding provision of direct personal responses  (1) All participating institutions and partly‑participating institutions should offer and provide on request by a survivor:  (a) meaningful recognition of the institution’s responsibility by way of a statement of apology, acknowledgement or regret; and  (b) an assurance as to steps taken to protect against further abuse.  (2) Engagement between a survivor and a participating institution or partly‑participating institution should occur only if, and to the extent that, a survivor wishes it.  (3) Participating institutions and partly‑participating institutions should make clear what they are willing to offer and provide by way of a direct personal response to survivors. Institutions should ensure that they are able to provide the direct personal response that they offer to survivors.  (4) In offering direct personal responses, participating institutions and partly‑participating institutions should be responsive to survivors’ needs.  (5) Participating institutions and partly‑participating institutions that already offer a broader range of direct personal responses to survivors and others should consider continuing to offer those forms of direct personal response.  (6) Direct personal responses should be delivered by people who have received training about the nature and impact of child sexual abuse and the needs of survivors, including cultural awareness and sensitivity training where relevant.  (7) Participating institutions and partly‑participating institutions should welcome feedback from survivors about the direct personal responses the institutions offer and provide. Part 2‑6—Advance payments