26Failure of the applicant or institutions to comply with a request

26  Failure of the applicant or institutions to comply with a request  (a) under section 24, the Operator requests a person who has made an application for redress to provide further information; and  (b) the information requested is not provided in the production period referred to in that section; then the Operator is not required to make a determination on the application until the information is provided.  (a) under section 25, the Operator requests a participating institution or partly‑participating institution to provide information in relation to an application for redress; and  (b) the information requested is not provided in the production period referred to in that section; then the Operator may progress the application and make a determination on it on the basis of the information that has been obtained by, or provided to, the Operator.