24Power to request information from the applicant

24  Power to request information from the applicant  (1) If the Operator has reasonable grounds to believe that a person who has applied for redress has information that may be relevant to determining the application, then the Operator may request the person to give the information to the Operator. Note: The request for information may be accompanied by information that has been disclosed by an institution in relation to the application.  (2) The request must be made by written notice given to the person.  (3) The notice must specify:  (a) the nature of the information that is requested to be given; and  (b) how the person is to give the information to the Operator; and  (c) the period (the production period) within which the person is requested to give the information to the Operator; and  (d) that the notice is given under this section.  (4) The production period must be at least:  (a) if the Operator considers the application is urgent—4 weeks; and  (b) otherwise—8 weeks; beginning on the date of the notice.  (5) The Operator may, by written notice to the person, extend the production period if the Operator considers it appropriate to do so.  (6) An extension under subsection (5) may be given:  (b) on a request made by the person under subsection (7).  (7) The person may request the Operator to extend the production period. The request must:  (a) be made before the end of the production period; and