National Energy Retail Law (Queensland)
sec.60DPremises registered as having life support equipment
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sec.60D Premises registered as having life support equipment
If a retailer who, with a small customer, has a standard retail contract (card-operated meters) for premises is notified by the customer or a distributor that the premises are registered under the Rules as having life support equipment, the retailer must make immediate arrangements for— the removal of the card-operated meter at no cost to the small customer; and the installation of a standard meter to replace a card-operated meter at no cost to the small customer; and the provision of information to the small customer about, and a general description of, the customer retail contracts available to the customer. This subsection is a civil penalty provision. Subsection (1) does not apply if the small customer gives the retailer explicit informed consent for the card-operated meter to continue to be used at the premises. Subsection (4) applies to a retailer who, with a small customer, has a standard retail contract (card-operated meters) for premises registered under the Rules as having life support equipment. The retailer must adopt programs and strategies to help the small customer to better manage the customer’s electricity costs to avoid the card-operated meter installed on the premises from preventing the flow of electricity to the premises solely due to financial difficulty. This subsection is a civil penalty provision. In this section— installation of a standard meter to replace a card-operated meter includes the conversion of the card-operated meter to a standard operating mode so that the card-operated meter operates as a standard meter. removal of a card-operated meter includes rendering the meter non-operational. standard meter , for a particular small customer, means a metering installation of the type that would ordinarily be installed at the premises of the customer, other than a card-operated meter. s 60D ins 2014 No. 49 (Qld) s 4 sch s 19 (sec.60D-ssec.1) If a retailer who, with a small customer, has a standard retail contract (card-operated meters) for premises is notified by the customer or a distributor that the premises are registered under the Rules as having life support equipment, the retailer must make immediate arrangements for— the removal of the card-operated meter at no cost to the small customer; and the installation of a standard meter to replace a card-operated meter at no cost to the small customer; and the provision of information to the small customer about, and a general description of, the customer retail contracts available to the customer. This subsection is a civil penalty provision. (sec.60D-ssec.2) Subsection (1) does not apply if the small customer gives the retailer explicit informed consent for the card-operated meter to continue to be used at the premises. (sec.60D-ssec.3) Subsection (4) applies to a retailer who, with a small customer, has a standard retail contract (card-operated meters) for premises registered under the Rules as having life support equipment. (sec.60D-ssec.4) The retailer must adopt programs and strategies to help the small customer to better manage the customer’s electricity costs to avoid the card-operated meter installed on the premises from preventing the flow of electricity to the premises solely due to financial difficulty. This subsection is a civil penalty provision. (sec.60D-ssec.5) In this section— installation of a standard meter to replace a card-operated meter includes the conversion of the card-operated meter to a standard operating mode so that the card-operated meter operates as a standard meter. removal of a card-operated meter includes rendering the meter non-operational. standard meter , for a particular small customer, means a metering installation of the type that would ordinarily be installed at the premises of the customer, other than a card-operated meter.