Section sec.51 - National Energy Retail Law (Queensland) - Debt recovery

sec.51Debt recovery

Start here

Get a plain-English read of sec.51

Turn the raw legal text into a practical explanation grounded in National Energy Retail Law (Queensland).

sec.51 Debt recovery

A retailer must not commence proceedings for the recovery of a debt relating to the sale and supply of energy from a residential customer if— the customer continues to adhere to the terms of a payment plan or other agreed payment arrangement; or the retailer has failed to comply with the requirements of— its customer hardship policy in relation to that customer; or this Law and the Rules relating to non-payment of bills, payment plans and assistance to hardship customers or residential customers experiencing payment difficulties.

(a) the customer continues to adhere to the terms of a payment plan or other agreed payment arrangement; or
(b) the retailer has failed to comply with the requirements of— (i) its customer hardship policy in relation to that customer; or (ii) this Law and the Rules relating to non-payment of bills, payment plans and assistance to hardship customers or residential customers experiencing payment difficulties.
(i) its customer hardship policy in relation to that customer; or
(ii) this Law and the Rules relating to non-payment of bills, payment plans and assistance to hardship customers or residential customers experiencing payment difficulties.
(i) its customer hardship policy in relation to that customer; or
(ii) this Law and the Rules relating to non-payment of bills, payment plans and assistance to hardship customers or residential customers experiencing payment difficulties.