National Energy Retail Law (Queensland)
sec.275Compliance audits by AER
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sec.275 Compliance audits by AER
The AER may— carry out compliance audits; or arrange for the carrying out by contractors or other persons of compliance audits on behalf of the AER, of any or all activities of a regulated entity for the purpose of assessing the entity’s compliance with the requirements of this Law, the National Regulations and the Rules. Without limitation, compliance audits may be carried out by or on behalf of the AER in respect of— the compliance by retailers with their obligations under Division 6 of Part 2 and the Rules in relation to hardship customers; and the implementation by retailers of their customer hardship policies. (sec.275-ssec.1) The AER may— carry out compliance audits; or arrange for the carrying out by contractors or other persons of compliance audits on behalf of the AER, of any or all activities of a regulated entity for the purpose of assessing the entity’s compliance with the requirements of this Law, the National Regulations and the Rules. (sec.275-ssec.2) Without limitation, compliance audits may be carried out by or on behalf of the AER in respect of— the compliance by retailers with their obligations under Division 6 of Part 2 and the Rules in relation to hardship customers; and the implementation by retailers of their customer hardship policies.
- (a) carry out compliance audits; or
- (b) arrange for the carrying out by contractors or other persons of compliance audits on behalf of the AER,
- (a) the compliance by retailers with their obligations under Division 6 of Part 2 and the Rules in relation to hardship customers; and
- (b) the implementation by retailers of their customer hardship policies.