Without limitation, a RoLR plan may—
provide that external exercises are to be held at such times as the AER considers appropriate and that a report on the conduct of each exercise be published on the AER’s website; and
include, in the event of a RoLR event, strategies to quickly and effectively communicate—
to the affected community—general details of the event; and
to affected small customers—details of the event and available options; and
to affected large customers—details regarding prices for energy, available alternative retailers and how they can quickly disconnect their energy supply if necessary; and
to Ministers of participating jurisdictions—details of the event; and
to departmental and other officers in affected jurisdictions—details of the event; and
to energy ombudsmen in affected jurisdictions—details of the event; and
to the failed retailer and any insolvency official of the failed retailer—information regarding their obligations; and
with AEMO—details regarding the event with a view to ensuring that resources are available to effect customer transfers; and
with affected distributors—details of the event and information regarding their obligations; and
with the designated RoLR or designated RoLRs—details of the event and information regarding its or their obligations; and
include, in the event of a RoLR event, strategies for the designated RoLR to quickly and effectively communicate to affected small customers—
details of what happens with their existing contracts with the failed retailer, which must include details of the effect of sections 140 and 141 as to hardship customers, customers on life support, feed-in arrangements, termination of direct debits (including Centrepay), refunds of advance payments, security deposits, credits on prepayment meter system accounts, credits remaining on cards used with card-operated meters and uncompleted service orders; and
This subparagraph is a substituted Queensland provision.
details as to the designated RoLR and the arrangements that apply for the sale of energy; and
details of any relevant designated contract under section 148B ; and
include a mechanism whereby—
details of customers that are hardship customers; and
details of premises registered as having life support equipment,
are quickly and effectively communicated to the relevant designated RoLR.
s 163 amd 2014 No. 49 (Qld) s 4 sch s 27 ; 2025 No. 61 (SA) s 9
(a) provide that external exercises are to be held at such times as the AER considers appropriate and that a report on the conduct of each exercise be published on the AER’s website; and
(b) include, in the event of a RoLR event, strategies to quickly and effectively communicate— (i) to the affected community—general details of the event; and (ii) to affected small customers—details of the event and available options; and (iii) to affected large customers—details regarding prices for energy, available alternative retailers and how they can quickly disconnect their energy supply if necessary; and (iv) to Ministers of participating jurisdictions—details of the event; and (v) to departmental and other officers in affected jurisdictions—details of the event; and (vi) to energy ombudsmen in affected jurisdictions—details of the event; and (vii) to the failed retailer and any insolvency official of the failed retailer—information regarding their obligations; and (viii) with AEMO—details regarding the event with a view to ensuring that resources are available to effect customer transfers; and (ix) with affected distributors—details of the event and information regarding their obligations; and (x) with the designated RoLR or designated RoLRs—details of the event and information regarding its or their obligations; and
Section sec.163 - National Energy Retail Law (Queensland) - Contents of RoLR plans | Zoe
(i) to the affected community—general details of the event; and
(ii) to affected small customers—details of the event and available options; and
(iii) to affected large customers—details regarding prices for energy, available alternative retailers and how they can quickly disconnect their energy supply if necessary; and
(iv) to Ministers of participating jurisdictions—details of the event; and
(v) to departmental and other officers in affected jurisdictions—details of the event; and
(vi) to energy ombudsmen in affected jurisdictions—details of the event; and
(vii) to the failed retailer and any insolvency official of the failed retailer—information regarding their obligations; and
(viii) with AEMO—details regarding the event with a view to ensuring that resources are available to effect customer transfers; and
(ix) with affected distributors—details of the event and information regarding their obligations; and
(x) with the designated RoLR or designated RoLRs—details of the event and information regarding its or their obligations; and
(c) include, in the event of a RoLR event, strategies for the designated RoLR to quickly and effectively communicate to affected small customers— (i) details of what happens with their existing contracts with the failed retailer, which must include details of the effect of sections 140 and 141 as to hardship customers, customers on life support, feed-in arrangements, termination of direct debits (including Centrepay), refunds of advance payments, security deposits, credits on prepayment meter system accounts, credits remaining on cards used with card-operated meters and uncompleted service orders; and Editor’s note— This subparagraph is a substituted Queensland provision. (ii) details as to the designated RoLR and the arrangements that apply for the sale of energy; and (iii) details of any relevant designated contract under section 148B ; and
(i) details of what happens with their existing contracts with the failed retailer, which must include details of the effect of sections 140 and 141 as to hardship customers, customers on life support, feed-in arrangements, termination of direct debits (including Centrepay), refunds of advance payments, security deposits, credits on prepayment meter system accounts, credits remaining on cards used with card-operated meters and uncompleted service orders; and Editor’s note— This subparagraph is a substituted Queensland provision.
(ii) details as to the designated RoLR and the arrangements that apply for the sale of energy; and
(iii) details of any relevant designated contract under section 148B ; and
(d) include a mechanism whereby— (i) details of customers that are hardship customers; and (ii) details of premises registered as having life support equipment, are quickly and effectively communicated to the relevant designated RoLR.
(i) details of customers that are hardship customers; and
(ii) details of premises registered as having life support equipment,
(i) to the affected community—general details of the event; and
(ii) to affected small customers—details of the event and available options; and
(iii) to affected large customers—details regarding prices for energy, available alternative retailers and how they can quickly disconnect their energy supply if necessary; and
(iv) to Ministers of participating jurisdictions—details of the event; and
(v) to departmental and other officers in affected jurisdictions—details of the event; and
(vi) to energy ombudsmen in affected jurisdictions—details of the event; and
(vii) to the failed retailer and any insolvency official of the failed retailer—information regarding their obligations; and
(viii) with AEMO—details regarding the event with a view to ensuring that resources are available to effect customer transfers; and
(ix) with affected distributors—details of the event and information regarding their obligations; and
(x) with the designated RoLR or designated RoLRs—details of the event and information regarding its or their obligations; and
(i) details of what happens with their existing contracts with the failed retailer, which must include details of the effect of sections 140 and 141 as to hardship customers, customers on life support, feed-in arrangements, termination of direct debits (including Centrepay), refunds of advance payments, security deposits, credits on prepayment meter system accounts, credits remaining on cards used with card-operated meters and uncompleted service orders; and Editor’s note— This subparagraph is a substituted Queensland provision.
(ii) details as to the designated RoLR and the arrangements that apply for the sale of energy; and
(iii) details of any relevant designated contract under section 148B ; and
(i) details of customers that are hardship customers; and
(ii) details of premises registered as having life support equipment,