National Energy Retail Law (Queensland) Regulation 2014
sch.5-sec.3Rule 17
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sch.5-sec.3 Rule 17
Rule 17(2) — omit, insert — The distributor must advise the small customer which retailer has an obligation to make a standing offer to the small customer, and, if the small customer is a move-in customer or is seeking a new connection, also inform the small customer that— requests for customer retail services must be made to a retailer; and the small customer may be able to choose their retailer; and a list of retailers is available on the AER’s website. However, if the small customer is a small customer seeking customer retail services in a part of the distribution system operated by Ergon Energy Distribution that does not form part of the national grid, the distributor must— advise the small customer which retailer has an obligation to make a standing offer to the small customer; and if the small customer is a move-in customer or is seeking a new connection, inform the small customer that requests for customer retail services must be made to a retailer. This rule is a civil penalty provision for the purposes of the NERL (QLD) .
- (2) The distributor must advise the small customer which retailer has an obligation to make a standing offer to the small customer, and, if the small customer is a move-in customer or is seeking a new connection, also inform the small customer that— (a) requests for customer retail services must be made to a retailer; and (b) the small customer may be able to choose their retailer; and (c) a list of retailers is available on the AER’s website.
- (a) requests for customer retail services must be made to a retailer; and
- (b) the small customer may be able to choose their retailer; and
- (c) a list of retailers is available on the AER’s website.
- (3) However, if the small customer is a small customer seeking customer retail services in a part of the distribution system operated by Ergon Energy Distribution that does not form part of the national grid, the distributor must— (a) advise the small customer which retailer has an obligation to make a standing offer to the small customer; and (b) if the small customer is a move-in customer or is seeking a new connection, inform the small customer that requests for customer retail services must be made to a retailer.
- (a) advise the small customer which retailer has an obligation to make a standing offer to the small customer; and
- (b) if the small customer is a move-in customer or is seeking a new connection, inform the small customer that requests for customer retail services must be made to a retailer.
- (a) requests for customer retail services must be made to a retailer; and
- (b) the small customer may be able to choose their retailer; and
- (c) a list of retailers is available on the AER’s website.