sch.5-sec.25Rule 86

sch.5-sec.25 Rule 86

Rule 86 — omit, insert — A distributor must, if requested by a customer or a customer’s retailer, give information to the customer or the customer’s retailer about the customer’s energy consumption or the distributor’s charges. This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) If more than 1 request is made in any 12-month period, the distributor may charge a reasonable amount to give the customer or customer’s retailer the information. However, if the request is made on or from 1 July 2016, the distributor must provide the following information— the customer’s average energy consumption for the customer’s premises for the 12 months preceding the last scheduled meter reading or estimation; the distributor’s charges for the customer’s premises for the 12 months preceding the last scheduled meter reading or estimation. This rule does not apply if a card-operated meter was installed in the customer’s premises within 12 months after the request. (sch.5-sec.86-ssec.1) A distributor must, if requested by a customer or a customer’s retailer, give information to the customer or the customer’s retailer about the customer’s energy consumption or the distributor’s charges. This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) (sch.5-sec.86-ssec.2) If more than 1 request is made in any 12-month period, the distributor may charge a reasonable amount to give the customer or customer’s retailer the information. (sch.5-sec.86-ssec.3) However, if the request is made on or from 1 July 2016, the distributor must provide the following information— the customer’s average energy consumption for the customer’s premises for the 12 months preceding the last scheduled meter reading or estimation; the distributor’s charges for the customer’s premises for the 12 months preceding the last scheduled meter reading or estimation. (sch.5-sec.86-ssec.4) This rule does not apply if a card-operated meter was installed in the customer’s premises within 12 months after the request.

• (a) the customer’s average energy consumption for the customer’s premises for the 12 months preceding the last scheduled meter reading or estimation;
• (b) the distributor’s charges for the customer’s premises for the 12 months preceding the last scheduled meter reading or estimation.