sch.5-sec.22Rule 31

sch.5-sec.22 Rule 31

Rule 31 — omit, insert — Where a small customer has been overcharged, the retailer must— inform the small customer of the overcharged amount within 10 business days after the retailer becomes aware of the overcharge; and repay the amount overcharged to the small customer within 20 business days. This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) Money not claimed is to be dealt with by the retailer in accordance with the relevant unclaimed money legislation. No interest is payable on an amount overcharged. If the small customer was overcharged as a result of the small customer’s unlawful act or omission, the retailer is only required to repay the small customer the amount the small customer was overcharged in the 12 months before the error was discovered. (sch.5-sec.31-ssec.1) Where a small customer has been overcharged, the retailer must— inform the small customer of the overcharged amount within 10 business days after the retailer becomes aware of the overcharge; and repay the amount overcharged to the small customer within 20 business days. This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) Money not claimed is to be dealt with by the retailer in accordance with the relevant unclaimed money legislation. (sch.5-sec.31-ssec.2) No interest is payable on an amount overcharged. (sch.5-sec.31-ssec.3) If the small customer was overcharged as a result of the small customer’s unlawful act or omission, the retailer is only required to repay the small customer the amount the small customer was overcharged in the 12 months before the error was discovered.

• (a) inform the small customer of the overcharged amount within 10 business days after the retailer becomes aware of the overcharge; and
• (b) repay the amount overcharged to the small customer within 20 business days. Notes— 1 This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) 2 Money not claimed is to be dealt with by the retailer in accordance with the relevant unclaimed money legislation.
• 1 This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .)
• 2 Money not claimed is to be dealt with by the retailer in accordance with the relevant unclaimed money legislation.
• 1 This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .)
• 2 Money not claimed is to be dealt with by the retailer in accordance with the relevant unclaimed money legislation.