sch.5-sec.17New rule 13A

sch.5-sec.17 New rule 13A

After rule 13 — insert — If a small customer and retailer enter into a standard retail contract (card-operated meters), the retailer must, if requested by the small customer, provide the following information to the small customer in relation to the contract— a copy of the standard retail contract (card-operated meters); the locations of payment centres; the amount of emergency credit to be provided in the card-operated meter system; the method by which the small customer may receive any rebate, concession or relief available under any government-funded energy charge rebate, concession or relief scheme; the dispute resolution options available to small customer; instructions on how to operate the card-operated meter system that are— expressed in clear, simple and concise language; and in a format that makes it easy for a small customer not familiar with the operation of a card-operated meter system to understand; instructions on how to access the emergency credit facility of the card-operated meter system; instructions on how to obtain a refund of remaining credit when the standard retail contract (card-operated meters) is terminated; the retailer’s telephone number or numbers for complaints, enquiries and emergencies (the charge for which is no more than the cost of making a local call). This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) The information mentioned in subrule (1) must also be made available for inspection at locations where power cards are sold. The retailer must also use its best endeavours to provide the operating instructions in a language requested by a small customer. (sch.5-sec.13A-ssec.1) If a small customer and retailer enter into a standard retail contract (card-operated meters), the retailer must, if requested by the small customer, provide the following information to the small customer in relation to the contract— a copy of the standard retail contract (card-operated meters); the locations of payment centres; the amount of emergency credit to be provided in the card-operated meter system; the method by which the small customer may receive any rebate, concession or relief available under any government-funded energy charge rebate, concession or relief scheme; the dispute resolution options available to small customer; instructions on how to operate the card-operated meter system that are— expressed in clear, simple and concise language; and in a format that makes it easy for a small customer not familiar with the operation of a card-operated meter system to understand; instructions on how to access the emergency credit facility of the card-operated meter system; instructions on how to obtain a refund of remaining credit when the standard retail contract (card-operated meters) is terminated; the retailer’s telephone number or numbers for complaints, enquiries and emergencies (the charge for which is no more than the cost of making a local call). This subrule is a civil penalty provision for the purposes of the Law. (See the National Regulations, clause 6 and Schedule 1 .) (sch.5-sec.13A-ssec.2) The information mentioned in subrule (1) must also be made available for inspection at locations where power cards are sold. (sch.5-sec.13A-ssec.3) The retailer must also use its best endeavours to provide the operating instructions in a language requested by a small customer.