National Energy Retail Law (Queensland) Regulation 2014
sch.4-sec.6Your general obligations
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sch.4-sec.6 Your general obligations
You must give us any information we reasonably require for the purposes of this contract. The information must be correct, and you must not mislead or deceive us in relation to any information provided to us. You must promptly— inform your retailer of any change to your contact details; and inform your retailer of any change that you are aware of that materially affects access to your card-operated meter or to other equipment involved in providing customer connection services at the premises; and inform us of any proposed change that you are aware of in plant or equipment, including metering equipment, or any change to the capacity or operation of connected plant or equipment that may affect the quality, reliability, safety or metering of the supply of energy to the premises or the premises of any other person. You must comply with— the energy laws relating to the provision of customer connection services we provide to your premises under this contract; and our reasonable requirements under the energy laws, including our service and installation rules. This includes a requirement that you provide and maintain at your premises any reasonable or agreed facility required by us to provide customer connection services to the premises. If a person living at your premises requires life support equipment, you must register the premises with your retailer or with us. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises. You must tell us or your retailer if the life support equipment is no longer required at the premises. If the premises are registered as having life support equipment, we must give you— general advice that there may be a distributor planned interruption or unplanned interruption to the supply of energy to the premises; and at least 4 business days notice in writing of any distributor planned interruptions to the supply of energy to the premises; and information to assist you to prepare a plan of action in case of an unplanned interruption; and an emergency telephone contact number. If you cannot meet an obligation relating to your premises under this contract because you are not the owner, you will not be in breach of the obligation if you take all reasonable steps to ensure that the owner or other person responsible for the premises fulfils the obligation. sch 4 cl 6 amd 2018 SL No. 1 s 22 (sch.4-sec.6-ssec.6.1) You must give us any information we reasonably require for the purposes of this contract. The information must be correct, and you must not mislead or deceive us in relation to any information provided to us. (sch.4-sec.6-ssec.6.2) You must promptly— inform your retailer of any change to your contact details; and inform your retailer of any change that you are aware of that materially affects access to your card-operated meter or to other equipment involved in providing customer connection services at the premises; and inform us of any proposed change that you are aware of in plant or equipment, including metering equipment, or any change to the capacity or operation of connected plant or equipment that may affect the quality, reliability, safety or metering of the supply of energy to the premises or the premises of any other person. (sch.4-sec.6-ssec.6.3) You must comply with— the energy laws relating to the provision of customer connection services we provide to your premises under this contract; and our reasonable requirements under the energy laws, including our service and installation rules. This includes a requirement that you provide and maintain at your premises any reasonable or agreed facility required by us to provide customer connection services to the premises. (sch.4-sec.6-ssec.6.4) If a person living at your premises requires life support equipment, you must register the premises with your retailer or with us. To register, you will need to give written confirmation from a registered medical practitioner of the requirement for life support equipment at the premises. You must tell us or your retailer if the life support equipment is no longer required at the premises. If the premises are registered as having life support equipment, we must give you— general advice that there may be a distributor planned interruption or unplanned interruption to the supply of energy to the premises; and at least 4 business days notice in writing of any distributor planned interruptions to the supply of energy to the premises; and information to assist you to prepare a plan of action in case of an unplanned interruption; and an emergency telephone contact number. (sch.4-sec.6-ssec.6.5) If you cannot meet an obligation relating to your premises under this contract because you are not the owner, you will not be in breach of the obligation if you take all reasonable steps to ensure that the owner or other person responsible for the premises fulfils the obligation.