sch.4-sec.13Reconnection after disconnection

sch.4-sec.13 Reconnection after disconnection

If you are a small customer, we must arrange for reconnection of the premises if, within 10 business days of your premises being disconnected— if your retailer asked for the disconnection—we are asked by your retailer to reconnect the premises; or in other circumstances— you ask us to arrange for reconnection of your premises; and you rectify the matter that led to the disconnection; and you pay any reconnection charge. We may terminate this contract 10 business days following disconnection if the requirements in paragraph (a) are not met. If you are a small customer and at the time of the request for reconnection— you or your retailer have made arrangements for payment of the relevant reconnection charge; and you have complied with our requirements under the relevant energy laws; and the necessary infrastructure to re-energise the premises remains in place; and you provide safe and unhindered access to the premises we must re-energise the premises within 10 business days, unless you request a later time. If we disconnect the premises where we did not have a right to do so, we must reconnect the premises as soon as possible and without charge. (sch.4-sec.13-ssec.13.1) If you are a small customer, we must arrange for reconnection of the premises if, within 10 business days of your premises being disconnected— if your retailer asked for the disconnection—we are asked by your retailer to reconnect the premises; or in other circumstances— you ask us to arrange for reconnection of your premises; and you rectify the matter that led to the disconnection; and you pay any reconnection charge. We may terminate this contract 10 business days following disconnection if the requirements in paragraph (a) are not met. (sch.4-sec.13-ssec.13.2) If you are a small customer and at the time of the request for reconnection— you or your retailer have made arrangements for payment of the relevant reconnection charge; and you have complied with our requirements under the relevant energy laws; and the necessary infrastructure to re-energise the premises remains in place; and you provide safe and unhindered access to the premises we must re-energise the premises within 10 business days, unless you request a later time. (sch.4-sec.13-ssec.13.3) If we disconnect the premises where we did not have a right to do so, we must reconnect the premises as soon as possible and without charge.

• (a) If you are a small customer, we must arrange for reconnection of the premises if, within 10 business days of your premises being disconnected— (i) if your retailer asked for the disconnection—we are asked by your retailer to reconnect the premises; or (ii) in other circumstances— (A) you ask us to arrange for reconnection of your premises; and (B) you rectify the matter that led to the disconnection; and (C) you pay any reconnection charge.