sch.4-sec.10Interruption to supply

sch.4-sec.10 Interruption to supply

We may interrupt the supply of energy to your premises if permitted under the energy laws, including for a distributor planned interruption, unplanned interruption or in accordance with the conditions of any applicable tariff or under a contract with your retailer. We may make distributor planned interruptions to the supply of energy to the premises under the Rules for the following purposes— for the maintenance, repair or augmentation of the transmission system or the distribution system, including maintenance of metering equipment; for the installation of a new connection or a connection alteration to another customer. If your energy supply will be affected by a distributor planned interruption, unless you agree to a different notice period, we will give you at least 4 business days notice of the distributor planned interruption by mail, letterbox drop, press advertisement or other appropriate means. We may interrupt the supply of energy to your premises in circumstances where we consider that a customer’s energy installation or the distribution system poses an immediate threat of injury or material damage to any person, property or the distribution system, including— for unplanned maintenance or repairs; or for health or safety reasons; or in an emergency; or as required by a relevant authority; or to shed demand for energy because the total demand at the relevant time exceeds the total supply available; or to restore supply to a customer. If an unplanned interruption is made, we will use our best endeavours to restore energy supply to the premises as soon as possible. We will make information about unplanned interruptions (including the nature of any emergency and, where reasonably possible, an estimate of when energy supply will be restored) available on a 24-hour telephone information service. If you request us to do so, we will use our best endeavours to explain— an interruption to the supply of energy to the premises; or a supply of energy to the premises of a quality in breach of any relevant standards under the energy laws. If you request an explanation be in writing we must, within 10 business days of receiving the request, give you either— the written explanation; or an estimate of the time it will take to provide a more detailed explanation if a longer period is reasonably needed. For a retailer planned interruption arranged by your retailer, we may refer you to your retailer to provide information. sch 4 cl 10 amd 2018 SL No. 1 s 23 (sch.4-sec.10-ssec.10.1) We may interrupt the supply of energy to your premises if permitted under the energy laws, including for a distributor planned interruption, unplanned interruption or in accordance with the conditions of any applicable tariff or under a contract with your retailer. (sch.4-sec.10-ssec.10.2) We may make distributor planned interruptions to the supply of energy to the premises under the Rules for the following purposes— for the maintenance, repair or augmentation of the transmission system or the distribution system, including maintenance of metering equipment; for the installation of a new connection or a connection alteration to another customer. If your energy supply will be affected by a distributor planned interruption, unless you agree to a different notice period, we will give you at least 4 business days notice of the distributor planned interruption by mail, letterbox drop, press advertisement or other appropriate means. (sch.4-sec.10-ssec.10.3) We may interrupt the supply of energy to your premises in circumstances where we consider that a customer’s energy installation or the distribution system poses an immediate threat of injury or material damage to any person, property or the distribution system, including— for unplanned maintenance or repairs; or for health or safety reasons; or in an emergency; or as required by a relevant authority; or to shed demand for energy because the total demand at the relevant time exceeds the total supply available; or to restore supply to a customer. If an unplanned interruption is made, we will use our best endeavours to restore energy supply to the premises as soon as possible. We will make information about unplanned interruptions (including the nature of any emergency and, where reasonably possible, an estimate of when energy supply will be restored) available on a 24-hour telephone information service. (sch.4-sec.10-ssec.10.4) If you request us to do so, we will use our best endeavours to explain— an interruption to the supply of energy to the premises; or a supply of energy to the premises of a quality in breach of any relevant standards under the energy laws. If you request an explanation be in writing we must, within 10 business days of receiving the request, give you either— the written explanation; or an estimate of the time it will take to provide a more detailed explanation if a longer period is reasonably needed. For a retailer planned interruption arranged by your retailer, we may refer you to your retailer to provide information.