sch.3-sec.15Disconnection of supply

sch.3-sec.15 Disconnection of supply

We may arrange for the disconnection of your premises if we have not been able to adjust your card-operated meter for new standing offer prices because, on 2 consecutive occasions, you did not give us access to your premises as required by clause 11 or any requirements under the energy laws. Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Rules. In relation to safe and unhindered access, in addition to any warning notice, we must use our best endeavours to contact you to arrange an appointment with you for access to your premises. However, we are not required to provide a warning notice prior to disconnection in certain circumstances (for example, if there has been illegal or fraudulent use of energy at your premises or if there is an emergency or health and safety issue). If your premises is registered as having life support equipment, we must not arrange for your premises to be disconnected other than in an emergency. Also, subject to paragraph (c) , we will not arrange for your premises to be disconnected during the following times (the protected period )— on a business day before 8.00am or after 3.00pm; on a Friday or the day before a public holiday; on a weekend or a public holiday; on the days between 20 December and 31 December (both inclusive) in any year; if you are being disconnected for a failure to pay, during an extreme weather event. Your premises may be disconnected within the protected period— for reasons of health and safety; or in an emergency; or as directed by a relevant authority; or if you self-disconnect; or if you are in breach of clause 17, which deals with interference with energy equipment; or if you request us to arrange disconnection within the protected period; or if your premises contain a commercial business that only operates within the protected period and access to the premises is necessary to effect disconnection; or if the premises are not occupied. sch 3 cl 15 amd 2018 SL No. 1 s 19 (sch.3-sec.15-ssec.15.1) We may arrange for the disconnection of your premises if we have not been able to adjust your card-operated meter for new standing offer prices because, on 2 consecutive occasions, you did not give us access to your premises as required by clause 11 or any requirements under the energy laws. (sch.3-sec.15-ssec.15.2) Before disconnecting your premises, we must comply with relevant warning notice requirements and other provisions in the Rules. In relation to safe and unhindered access, in addition to any warning notice, we must use our best endeavours to contact you to arrange an appointment with you for access to your premises. However, we are not required to provide a warning notice prior to disconnection in certain circumstances (for example, if there has been illegal or fraudulent use of energy at your premises or if there is an emergency or health and safety issue). (sch.3-sec.15-ssec.15.3) If your premises is registered as having life support equipment, we must not arrange for your premises to be disconnected other than in an emergency. Also, subject to paragraph (c) , we will not arrange for your premises to be disconnected during the following times (the protected period )— on a business day before 8.00am or after 3.00pm; on a Friday or the day before a public holiday; on a weekend or a public holiday; on the days between 20 December and 31 December (both inclusive) in any year; if you are being disconnected for a failure to pay, during an extreme weather event. Your premises may be disconnected within the protected period— for reasons of health and safety; or in an emergency; or as directed by a relevant authority; or if you self-disconnect; or if you are in breach of clause 17, which deals with interference with energy equipment; or if you request us to arrange disconnection within the protected period; or if your premises contain a commercial business that only operates within the protected period and access to the premises is necessary to effect disconnection; or if the premises are not occupied.