sch.3-sec.13Undercharging

sch.3-sec.13 Undercharging

If we suspect that you are paying less for the consumption of energy than the standing offer price applicable to your premises or the incorrect tariff has been applied to your card-operated meter, we must advise you as soon as possible and arrange for a technician to verify this. If the undercharge is verified, we will adjust the card-operated meter to reflect the correct standing offer prices or tariff that apply to your premises. If you have been undercharged, we may recover the amount undercharged subject to the following— we will limit the amount to be recovered to the amount undercharged in the 12 months before the date we notified you of the undercharging; no interest will be charged on the amount to be recovered; the amount to be recovered will be stated as a separate item in a special bill, together with an explanation of the amount to be recovered; we will allow you a reasonable time to pay the amount to be recovered, and in any event, no later than 12 months after the day you were notified of the undercharged amount.

• (a) If we suspect that you are paying less for the consumption of energy than the standing offer price applicable to your premises or the incorrect tariff has been applied to your card-operated meter, we must advise you as soon as possible and arrange for a technician to verify this.
• (b) If the undercharge is verified, we will adjust the card-operated meter to reflect the correct standing offer prices or tariff that apply to your premises.
• (c) If you have been undercharged, we may recover the amount undercharged subject to the following— (i) we will limit the amount to be recovered to the amount undercharged in the 12 months before the date we notified you of the undercharging; (ii) no interest will be charged on the amount to be recovered; (iii) the amount to be recovered will be stated as a separate item in a special bill, together with an explanation of the amount to be recovered; (iv) we will allow you a reasonable time to pay the amount to be recovered, and in any event, no later than 12 months after the day you were notified of the undercharged amount.
• (i) we will limit the amount to be recovered to the amount undercharged in the 12 months before the date we notified you of the undercharging;
• (ii) no interest will be charged on the amount to be recovered;
• (iii) the amount to be recovered will be stated as a separate item in a special bill, together with an explanation of the amount to be recovered;
• (iv) we will allow you a reasonable time to pay the amount to be recovered, and in any event, no later than 12 months after the day you were notified of the undercharged amount.
• (i) we will limit the amount to be recovered to the amount undercharged in the 12 months before the date we notified you of the undercharging;