sch.3-sec.12Overcharging

sch.3-sec.12 Overcharging

If you suspect that you are paying more for the consumption of energy than the standing offer price applicable to your premises, you must advise us as soon as possible. If we agree that there is a likelihood that the incorrect tariff has been applied to your card-operated meter, we will arrange for a technician to verify this. If the overcharge is verified, we will— adjust the meter to reflect the correct standing offer prices that apply to your premises; and inform you of the overcharging within 10 business days of us becoming aware of the overcharging; and repay the amount overcharged to you within 20 business days.

• (a) If you suspect that you are paying more for the consumption of energy than the standing offer price applicable to your premises, you must advise us as soon as possible.
• (b) If we agree that there is a likelihood that the incorrect tariff has been applied to your card-operated meter, we will arrange for a technician to verify this.
• (c) If the overcharge is verified, we will— (i) adjust the meter to reflect the correct standing offer prices that apply to your premises; and (ii) inform you of the overcharging within 10 business days of us becoming aware of the overcharging; and (iii) repay the amount overcharged to you within 20 business days.
• (i) adjust the meter to reflect the correct standing offer prices that apply to your premises; and
• (ii) inform you of the overcharging within 10 business days of us becoming aware of the overcharging; and
• (iii) repay the amount overcharged to you within 20 business days.
• (i) adjust the meter to reflect the correct standing offer prices that apply to your premises; and
• (ii) inform you of the overcharging within 10 business days of us becoming aware of the overcharging; and
• (iii) repay the amount overcharged to you within 20 business days.