sch.3-sec.11AInterruption to electricity supply

sch.3-sec.11A Interruption to electricity supply

Retailer may arrange retailer planned interruptions (maintenance, repair, etc.) We may arrange retailer planned interruptions to the supply of electricity to your premises where permitted under the energy laws for the purpose of the installation, maintenance, repair or replacement of your electricity meter. If your electricity supply will be affected by a retailer planned interruption arranged by us, we will give you at least 4 business days notice by mail, letterbox drop, press advertisement or other appropriate means. Application of these terms and conditions If you request us to do so, we will use our best endeavours to explain a retailer planned interruption to the supply of electricity to the premises that was arranged by us. If you request an explanation in writing we must, within 10 business days of receiving the request, give you either— the written explanation; or an estimate of the time it will take to provide a more detailed explanation if a longer period is reasonably needed. For interruptions made by your distributor, we may refer you to your distributor to provide information. sch 3 cl 11A ins 2018 SL No. 1 s 18 (sch.3-sec.11A-ssec.11A.1) Retailer may arrange retailer planned interruptions (maintenance, repair, etc.) We may arrange retailer planned interruptions to the supply of electricity to your premises where permitted under the energy laws for the purpose of the installation, maintenance, repair or replacement of your electricity meter. If your electricity supply will be affected by a retailer planned interruption arranged by us, we will give you at least 4 business days notice by mail, letterbox drop, press advertisement or other appropriate means. (sch.3-sec.11A-ssec.11A.2) Application of these terms and conditions If you request us to do so, we will use our best endeavours to explain a retailer planned interruption to the supply of electricity to the premises that was arranged by us. If you request an explanation in writing we must, within 10 business days of receiving the request, give you either— the written explanation; or an estimate of the time it will take to provide a more detailed explanation if a longer period is reasonably needed. For interruptions made by your distributor, we may refer you to your distributor to provide information.

• (a) We may arrange retailer planned interruptions to the supply of electricity to your premises where permitted under the energy laws for the purpose of the installation, maintenance, repair or replacement of your electricity meter.
• (b) If your electricity supply will be affected by a retailer planned interruption arranged by us, we will give you at least 4 business days notice by mail, letterbox drop, press advertisement or other appropriate means.
• (a) If you request us to do so, we will use our best endeavours to explain a retailer planned interruption to the supply of electricity to the premises that was arranged by us.