National Energy Retail Law (Queensland) Regulation 2014
sch.2-sec.9Undercharging
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sch.2-sec.9 Undercharging
If the holder has undercharged a small exempt customer, it may recover from the small exempt customer the amount undercharged, subject to the following— unless the amount was undercharged as a result of the small exempt customer’s fault or unlawful act or omission, limit the amount to be recovered to the amount undercharged in the 9 months before the date the small exempt customer is notified of the undercharging; not charge the small exempt customer interest on that amount; state the amount to be recovered as a separate item in a special bill or in the next bill, together with an explanation of the amount; offer the small exempt customer time to pay the amount by agreed instalments, over a period nominated by the small exempt customer being no longer than— if the undercharging occurred over a period of less than 12 months—that period; or otherwise—12 months. To remove any doubt, it is declared that undercharging includes a failure by the holder to issue a bill. (sch.2-sec.9-ssec.1) If the holder has undercharged a small exempt customer, it may recover from the small exempt customer the amount undercharged, subject to the following— unless the amount was undercharged as a result of the small exempt customer’s fault or unlawful act or omission, limit the amount to be recovered to the amount undercharged in the 9 months before the date the small exempt customer is notified of the undercharging; not charge the small exempt customer interest on that amount; state the amount to be recovered as a separate item in a special bill or in the next bill, together with an explanation of the amount; offer the small exempt customer time to pay the amount by agreed instalments, over a period nominated by the small exempt customer being no longer than— if the undercharging occurred over a period of less than 12 months—that period; or otherwise—12 months. (sch.2-sec.9-ssec.2) To remove any doubt, it is declared that undercharging includes a failure by the holder to issue a bill.
- (a) unless the amount was undercharged as a result of the small exempt customer’s fault or unlawful act or omission, limit the amount to be recovered to the amount undercharged in the 9 months before the date the small exempt customer is notified of the undercharging;
- (b) not charge the small exempt customer interest on that amount;
- (c) state the amount to be recovered as a separate item in a special bill or in the next bill, together with an explanation of the amount;
- (d) offer the small exempt customer time to pay the amount by agreed instalments, over a period nominated by the small exempt customer being no longer than— (i) if the undercharging occurred over a period of less than 12 months—that period; or (ii) otherwise—12 months.
- (i) if the undercharging occurred over a period of less than 12 months—that period; or