sch.2-sec.7Required contents of a bill

sch.2-sec.7 Required contents of a bill

A bill issued to an exempt customer must include all the following information— the exempt customer’s name and account number; the address of the exempt customer’s premises for the sale of gas and the exempt customer’s mailing address (if different); the meter identifier, if it exists; the billing period; the date by which the bill must be paid (the pay-by date ) and the date the bill was issued; the total amount payable by the exempt customer, including amounts of any arrears or credits; tariffs and charges applicable to the exempt customer; the basis on which tariffs and charges are calculated; whether the bill was issued as a result of a meter reading or an estimation and, if issued as a result of a meter reading, the date of the meter reading; the values of meter readings (or, if applicable, estimations) at the start and end of the billing period for the bill; particulars of the average daily consumption during the billing period; if a bill was issued to the exempt customer by the same retailer for the corresponding billing period during the previous year—particulars of the average daily consumption during that previous billing period; the estimated date of the next scheduled meter reading (if applicable); details of consumption or estimated consumption of energy; any amount deducted, credited or received under a government-funded rebate, concession or relief scheme or under a payment plan; if the exempt customer has provided a security deposit—the amount of the deposit; details of the available payment methods; reference to the availability of government-funded rebates, concessions or relief schemes; a telephone number for account enquiries, the charge for which is no more than the cost of a local call; a telephone number for complaints (that may be the same as the number for account enquiries), the charge for which is no more than the cost of a local call; a separate 24-hour telephone number for fault enquiries and emergencies, the charge for which is no more than the cost of a local call; contact details for interpreter services in community languages.

• (a) the exempt customer’s name and account number;
• (b) the address of the exempt customer’s premises for the sale of gas and the exempt customer’s mailing address (if different);
• (c) the meter identifier, if it exists;
• (d) the billing period;
• (e) the date by which the bill must be paid (the pay-by date ) and the date the bill was issued;
• (f) the total amount payable by the exempt customer, including amounts of any arrears or credits;
• (g) tariffs and charges applicable to the exempt customer;
• (h) the basis on which tariffs and charges are calculated;
• (i) whether the bill was issued as a result of a meter reading or an estimation and, if issued as a result of a meter reading, the date of the meter reading;