sch.1-sec.19Reminder and disconnection warning notices

sch.1-sec.19 Reminder and disconnection warning notices

The holder may issue a small exempt customer a reminder notice after the pay-by date for a bill to remind the small exempt customer that payment is required. A reminder notice issued under subsection (1) must— state the date of its issue; and state the date on which the reminder notice period ends; and state that payment of the bill must be made during the reminder notice period; and include details of the holder’s telephone number for complaints and disputes. The holder may issue a disconnection warning notice to warn a small exempt customer that the customer’s premises will or may be de-energised. A disconnection warning notice issued under subsection (3) must— state the date of its issue; and state the matter giving rise to the potential de-energisation of the customer's premises; and if the notice has been issued for not paying a bill— state the date on which the disconnection warning period ends; and state that payment of the bill must be made during the disconnection warning period; and for matters other than not paying a bill—allow a period of not fewer than 5 business days after the date of issue for the customer to rectify the matter before de-energisation will or may occur; and inform the customer of applicable re-energisation procedures and (if applicable) that a charge will be imposed for re-energisation; and include details of the existence and operation of the Energy and Water Ombudsman Queensland, including contact details; and include details of the telephone number of the holder. (sch.1-sec.19-ssec.1) The holder may issue a small exempt customer a reminder notice after the pay-by date for a bill to remind the small exempt customer that payment is required. (sch.1-sec.19-ssec.2) A reminder notice issued under subsection (1) must— state the date of its issue; and state the date on which the reminder notice period ends; and state that payment of the bill must be made during the reminder notice period; and include details of the holder’s telephone number for complaints and disputes. (sch.1-sec.19-ssec.3) The holder may issue a disconnection warning notice to warn a small exempt customer that the customer’s premises will or may be de-energised. (sch.1-sec.19-ssec.4) A disconnection warning notice issued under subsection (3) must— state the date of its issue; and state the matter giving rise to the potential de-energisation of the customer's premises; and if the notice has been issued for not paying a bill— state the date on which the disconnection warning period ends; and state that payment of the bill must be made during the disconnection warning period; and for matters other than not paying a bill—allow a period of not fewer than 5 business days after the date of issue for the customer to rectify the matter before de-energisation will or may occur; and inform the customer of applicable re-energisation procedures and (if applicable) that a charge will be imposed for re-energisation; and include details of the existence and operation of the Energy and Water Ombudsman Queensland, including contact details; and include details of the telephone number of the holder.