sch.1-sec.10Overcharging

sch.1-sec.10 Overcharging

If a small exempt customer has been overcharged by an amount equal to or more than $50, the holder must— inform the small exempt customer within 10 business days after the holder becomes aware of the overcharging; and do 1 of the following— repay the amount as reasonably directed by the small exempt customer; if there is no reasonable direction, credit that amount to the next bill; if there is no reasonable direction and the small exempt customer has ceased to obtain small exempt customer retail services from the retailer, use its best endeavours to refund the amount within 10 business days. Money not claimed is to be dealt with by the holder in accordance with the relevant unclaimed money legislation. If the amount overcharged is less than $50, the holder must— credit that amount to the next bill; or if the small exempt customer has ceased to obtain small exempt customer retail services from the retailer, use its best endeavours to refund the amount within 10 business days. Money not claimed is to be dealt with by the holder in accordance with the relevant unclaimed money legislation. No interest is payable on an amount overcharged. If the small exempt customer was overcharged as a result of the small exempt customer’s unlawful act or omission, the holder is required to repay, credit or refund to the small exempt customer only the amount the small exempt customer was overcharged in the 12 months before the error was discovered. (sch.1-sec.10-ssec.1) If a small exempt customer has been overcharged by an amount equal to or more than $50, the holder must— inform the small exempt customer within 10 business days after the holder becomes aware of the overcharging; and do 1 of the following— repay the amount as reasonably directed by the small exempt customer; if there is no reasonable direction, credit that amount to the next bill; if there is no reasonable direction and the small exempt customer has ceased to obtain small exempt customer retail services from the retailer, use its best endeavours to refund the amount within 10 business days. Money not claimed is to be dealt with by the holder in accordance with the relevant unclaimed money legislation. (sch.1-sec.10-ssec.2) If the amount overcharged is less than $50, the holder must— credit that amount to the next bill; or if the small exempt customer has ceased to obtain small exempt customer retail services from the retailer, use its best endeavours to refund the amount within 10 business days. Money not claimed is to be dealt with by the holder in accordance with the relevant unclaimed money legislation. (sch.1-sec.10-ssec.3) No interest is payable on an amount overcharged. (sch.1-sec.10-ssec.4) If the small exempt customer was overcharged as a result of the small exempt customer’s unlawful act or omission, the holder is required to repay, credit or refund to the small exempt customer only the amount the small exempt customer was overcharged in the 12 months before the error was discovered.