79Definitions

79 Definitions

79 Definitions

(1) In this Part—

energy ombudsman constitution provisions means the provisions of—

(a) legislation of a participating jurisdiction (other than national energy legislation) or any instrument made or issued under or for the purposes of that legislation; or

(b) a constitution, charter or other arrangements,

under which an energy ombudsman is established or constituted and performs or exercises functions and powers in a participating jurisdiction;

relevant matter means a matter arising between a small customer and a retailer or distributor—

(a) under or in connection with this Law, the National Regulations or the Rules, including but not limited to a matter concerning any of the following—

(i) the carrying out of an energy marketing activity by a person;

(ii) a retailer’s obligations before a customer retail contract is formed (whether or not the contract is eventually formed);

(iii) a customer retail contract between a small customer and a retailer;

(iiia) (Repealed)

(iv) a deemed standard connection contract between a small customer and a distributor;

(v) a negotiated connection contract between a small customer and a distributor;

(vi) a decision of a distributor under Division 3 of Part 7 in relation to a customer’s claim for compensation; or

(b) under or in connection with the NER or NGR concerning a new connection or a connection alteration,

but does not include matters concerning the setting of tariffs and charges of distributors or retailers.

Note—

Nothing in this Part prevents an energy ombudsman from dealing with other disputes under the applicable energy ombudsman constitution provisions.

(2) A reference in this Part to—

(a) a small customer complaint is a reference to a complaint referred to in section 82 or 83; and

(b) a small customer dispute is a reference to a dispute referred to in section 83.

s 79: Am 2017 (290), Sch 1 [1].