NSWIn ForceAct
National Energy Retail Law (NSW)
51Debt recovery
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51 Debt recovery
51 Debt recovery
A retailer must not commence proceedings for the recovery of a debt relating to the sale and supply of energy from a residential customer if—
(a) the customer continues to adhere to the terms of a payment plan or other agreed payment arrangement; or
(b) the retailer has failed to comply with the requirements of—
(i) its customer hardship policy in relation to that customer; or
(ii) this Law and the Rules relating to non-payment of bills, payment plans and assistance to hardship customers or residential customers experiencing payment difficulties.