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Home/Legislation/National Energy Retail Law (NSW)/47

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National Energy Retail Law (NSW)

47General principle regarding de-energisation (or disconnection) of premises of hardship customers

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Energy bill dispute (electricity or gas)Australia
Power or gas about to be disconnected because you cannot pay the billAustralia

47 General principle regarding de-energisation (or disconnection) of premises of hardship customers

A retailer must give effect to the general principle that de-energisation (or disconnection) of premises of a hardship customer due to inability to pay energy bills should be a last resort option.

Previous section46Obligation of retailer to communicate customer hardship policy

Next section48Consistency of market retail contract with hardship policy

Section 47 - National Energy Retail Law (NSW) - General principle regarding de-energisation (or disconnection) of premises of hardship customers | Zoe