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National Energy Retail Law (NSW)
46Obligation of retailer to communicate customer hardship policy
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46 Obligation of retailer to communicate customer hardship policy
46 Obligation of retailer to communicate customer hardship policy
A retailer must, in accordance with the Rules, inform a residential customer of the retailer’s customer hardship policy where it appears to the retailer that non-payment of an energy bill is due to the customer experiencing payment difficulties due to hardship.