285Contents of retail market performance reports

285 Contents of retail market performance reports

285 Contents of retail market performance reports

A retail market performance report must, in accordance with the Rules and the AER Performance Reporting Procedures and Guidelines, include the following (in relation to the period to which the report relates)—

(a) a retail market overview;

(b) a retail market activities report;

(c) a report on the performance of retailers by reference to the hardship program indicators;

(d) a report on the performance of distributors by reference to distributor service standards and associated GSL schemes;

(e) a report on the performance of distributors in relation to the small compensation claims regime under Part 7;

(f) a report on any additional matters that the AER considers appropriate for inclusion.